Ombudsperson

Office of the Ombudsperson

Office of the Ombudsperson

An ombudsperson is someone who listens to and investigates complaints or concerns about an organization. The Office of the Ombudsperson can assist families who have questions, concerns or complaints against MPS schools, programs, offices, and staff. The Ombudsperson is a neutral party who does not take sides.

They work with families, community members, and MPS to investigate complaints, clarify and resolve questions, and address concerns in an impartial and timely manner. The services of the Ombudsperson are free. The Ombudsperson is an objective third-party whose goal is to work with people who have a problem with MPS to find a solution.

When you've done all you can to solve your problem, but still need help, you should contact the Ombudsperson. For example, the Ombudsperson can help if you:

  • Cannot get a response from a teacher, principal, or employee of MPS,
  • Strongly disagree with a decision—such grades, discipline or policies—made by a teacher, principal, or employee,
  • Have requests for information that go unanswered,
  • Cannot get a fair resolution to your problem,
  • Do not know who else to turn to for answers or help